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Delivery & Returns

Festive Delivery

As the festive season approaches, we want to ensure your gifts arrive on time. Please take note of our shipping cut-off dates below:

 

  • Collect in Store (7 Carlos Place, London). Order before 10am on Tuesday 24th December for same day collection. You will receive an email notification from one of our jewellery experts when your order is ready.
  • London Same Day (Zone 1-3). Order by 10am on Tuesday 24th December for same day delivery.
  • UK Next Day. Order before 12pm on Monday 23rd December for next day delivery.
  • International Priority Express. Order before 10am on Wednesday 11th December for New Zealand & Australia. Order before 10am on Monday 16th December for US, EU & ROW.

Any orders placed after the above cut-off dates will be processed & shipped from Thursday 2nd January 2025.

Delivery

For all orders express delivery is complimentary. We aim to ship your order within 1 business day of purchase, unless specified otherwise, and pending availability and credit verification.
Please be aware that all deliveries require a signature for delivery.

Shipping Methods

  • Collect in Store (7 Carlos Place, London). Order before 12pm for next day collection (Monday- Friday). You will receive an email notification from one of our jewellery experts to arrange collection when your order is ready.
  • London Same Day (Zone 1-3). Order before 12pm for same day London (Zone 1-3) delivery (Monday - Friday).
  • Next Day. Order before 12pm for next day delivery. Any orders after 12pm will be dispatched the following working day (Monday – Friday).
  • International Priority Express. Order before 12pm for next working day dispatch. 3-5 working days for EU & US orders. 5-7 working days for ROW orders.

Please note that international shipments are subject to customs clearance which can cause delays out of our control.

As part of routine inspections carried out by US Customs, orders valued over $2,500 may be subject to a further information request via our nominated courier including the shipping receivers IRS number. This is a routine requirement requested by US Customs for clearance of the shipment.

Please note that our shipping partner may contact you via email to request completion of a 5106 form. This form registers the recipient as an importer and allows the shipment to be cleared on your behalf. Please complete this form as soon as possible. Additionally, FedEx sometimes request a self-certification form from the recipient. If this happens, please forward the FedEx email to us, and we’ll assist you with the process.
 
FedEx will also request payment of customs duties, taxes, or processing fees as part of the delivery process. Depending on the circumstances, this payment may be required before delivery or invoiced after your shipment has been delivered. For any questions, please email enquiries@jessicamccormack.com

Duties

For customers outside of the UK, all orders are shipped with Import Duties & Taxes unpaid. Therefore, customers will be contacted by our
nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.

Shipping destinations

We are able to offer shipping to the following countries:

United Kingdom
USA & Canada
Australia & New Zealand

Europe:
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Malta, Netherlands, Norway, Romania, Slovenia, Spain, Sweden, Switzerland.

Rest of World:
Bahrain, Georgia, Hong Kong, Japan, Kuwait, Malaysia, Saudi Arabia, Singapore, Taiwan, Thailand, Qatar, UAE.

Please note that even for countries which we will deliver to, there may be specific exclusions relating to individual items or restrictions on certain items dependent on the country of export/import. Other destinations may be available on request, please contact us on Tel: 44 (0) 207 491 9999 or email: enquiries@jessicamccormack.com

Returns

If you are unhappy with your Jessica McCormack online
purchase, we will be happy to arrange an exchange or full refund within 14 days - please note that this policy does not apply to in-store purchases. Please contact us straightaway on +44 (0) 207 491 9999 or enquiries@jessicamccormack.com with details of your online return request.

We will only accept goods that are unworn, undamaged and in the original Jessica McCormack box. Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke or engraved pieces cannot be refunded.

If you would like to cancel an order before it has despatched or if you find a fault with your purchase, please contact us on +44 (0) 207 491 9999 or enquiries@jessicamccormack.com.

See our Website Terms and Conditions of Supply for further information.